- When will my order ship?
- How can I find the status of my order?
With COVID-19, we are following local health mandates and taking additional precautions to help ensure the safety of our customers and employees, including reduced staffing and extra cleaning of our warehouses. This may increase the time it takes to process and ship your order—currently up to 5 business days. Additionally, we may not be able to offer expedited shipping, including the ShopRunner service. We appreciate your patience and understanding.
When your order ships, you’ll get an email with a tracking link (it can take up to 24-48 hours to update).
Check the status of a particular order and view your Order History on the Order Status tracking page under My Account. Please note that the Order History will not be updated until the product(s) have shipped.
International Orders: If you used USPS as your shipping method (shipping from the U.S. to another country via a 3rd party), remember that your order stops tracking after the package leaves the U.S. and may indicate being "delivered" at that time.
PLACING AN ORDER
- Which payment methods do you accept?
- What is Afterpay?
- How do I apply a promo code?
- Do you accept pre-paid gift cards?
- How do I pay with a Morphe gift card?
- Is there a pro discount for makeup artists?
- Where is U.S. Sales Tax collected?
- If an item is "Out of Stock" online, is it out of stock at Morphe stores?
- What is a hazmat product?
- Can I cancel my order?
We accept major credit cards, PayPal, Venmo, ApplePay, and Afterpay.
Afterpay is a service that gives you the ability to make purchases on our site and pay for your order in four interest-free payments, due every two weeks. Afterpay is an option for most purchases over $35, just look for the Afterpay logo when checking out.
PLEASE NOTE: we may turn the Afterpay service off temporarily during peak traffic times in order to ensure the best possible checkout experience.
Promo codes can be applied to your order during checkout, in the Order Summary section. Codes will not apply to discounted Morphe items, some collaboration items, and non-Morphe products. Promo codes have expiration dates. If you have two valid codes you want to use, you'll need to pick a fave—you can only use one at a time.
Yes. Because we have a secure cart checkout, your billing address must be verified. This means that you need to register your Visa, Mastercard or American Express gift card online with the issuing bank including providing them your mailing address to use gift cards. Otherwise, your order may be declined even if the gift card is valid and active.
In checkout, enter your gift card number in the Order Summary section to apply the balance toward your purchase. You can pay any remaining balance with your credit card.
Currently, we do not have a pro discount for makeup artists, but we’ll let you know if that happens. The best way to stay tuned? Sign up for our mailing list.
We collect state sales tax on orders shipped to the following states: Alabama, Arizona, California, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, Virginia, Washington, and Wisconsin. This list is subject to change as we open new locations.
Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email.
PLEASE NOTE: during high-traffic events we may use an alternate service to calculate sales tax. If you would like to understand more about the tax you were charged, contact us.
Online stock availability does not currently reflect availability at Morphe retail locations. You can find out if a product is by contacting the store nearest you. Please also note that we are unable to accept phone orders for delivery/shipment from stores.
Certain items are considered hazmat, or hazardous materials. These items include aerosols and alcohol-based products (e.g. pressurized spray cans, hairspray, nail polish remover, etc.) and are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. These items cannot be shipped to Alaska, Hawaii, Puerto Rico, or internationally from the U.S.
To serve you better, Morphe will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed. If there is an issue with your order, call us immediately at 1-877-366-7743.
- Do you offer free shipping?
- Do you ship to PO Boxes?
- Where do you ship?
- How can I change the country I am shopping in?
Yes, we offer FREE Standard shipping for U.S. orders over $45 to the continental U.S. Free shipping is based on your order total after promotional discounts have been applied and before shipping charges, taxes, etc.
Yes, we ship to PO Boxes using the Standard shipping method. Selecting 2-Day or Next Day will delay processing and change your shipping method to Standard.
We ship to many locations outside of the U.S. Choose your shipping country from the dropdown in the site header or footer.
We do not currently ship to the following countries: Bonaire, Congo, Cuba, DRC, Ghana, Iran, Iraq, Kazakhstan, Kyrgyzstan, Libya, Mexico, Nigeria, North Korea, Peru, Qatar, Russia, Somalia, Saudi Arabia, Sint Eustatius and Saba, South Sudan, Sudan, Syria, United Arab Emirates, United States Minor Outlying Islands, Yemen, and Zimbabwe.
Orders placed in U.S. dollars to ship internationally must have a matching billing and shipping address. If international addresses don’t match on an order that ships from the U.S., your order may be cancelled. Contact us at email@example.com with any questions.
Conversion and import fees don’t apply to international orders. However, if you live outside of the US, your financial institution or country of residence may charge additional fees on top of your total, such as conversion or import taxes/customs fees. Morphe can’t credit you for these fees since they come from your financial institution or country. Please call your financial institution or customs office before placing your order to confirm what kind of charges you can expect from them.
To change your shipping country (and currency you're shopping in), just click the flag on the right corner of your screen or in the footer and select the correct country.
- Are Morphe products cruelty-free?
- Are Morphe products vegan-friendly?
- Are Morphe products gluten-free?
- How do I know if my Morphe purchase is authentic?
- How can I find out more information about a product?
Morphe does not condone animal testing in any way. We do not test any of our products on animals. We also do not test any of our ingredients on animals, nor do we allow our manufacturers to do so on our behalf. Instead, we choose to test drive our products on people (with their permission, of course).
A few of our most-loved vegan products include our Fluidity Foundation, Fluidity Concealer, Morphe Highlighters, Mega Matte Lipsticks, and the James Charles Artistry Palette. Some of our products do contain non-vegan ingredients and you can check the ingredient list on every product if you have any concerns. You can also search our vegan collection page.
We care about your health and safety—allergies are a serious thing. Morphe products are not specifically formulated to be gluten free. If you're wondering what's in a Morphe product, please check out the detailed ingredient list on the product page or product packaging to make sure the product will work for you. Ask your doctor if you have any concerns.
The only way to guarantee authenticity is by purchasing from official Morphe retailers: In the U.S., Morphe products are sold at Morphe.com, Morphe stores, Ulta, Ulta.com, and BDirect Online’s Amazon.com store (only at amazon.com/morphe, no other Amazon sellers are authorized).
You can learn all about our killer makeup and artistry tools, including a full ingredient list, on their individual product pages. If you have any questions, ask us at firstname.lastname@example.org.
- Which products are available for subscription?
- How do I sign up for subscriptions?
- What payment methods do you accept?
- How can I view my subscription?
- How do I skip a delivery or cancel my subscription?
- How do I add a product to my existing subscription?
- Can I use promo codes on my subscription?
- How do I make a return?
Products available for subscription can be found here.
To sign up for subscriptions, opt in on the product page and select a delivery schedule, add the item to your cart and continue to checkout.
We accept major credit cards.
You can view your subscription by logging into your account and clicking on Manage Subscriptions.
You can also click on the Manage Subscriptions link that is sent in your Subscription Confirmation email and your Upcoming Order email.
To skip a delivery, log into your account and click on Manage Subscriptions. Select Delivery Schedule to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip.
To cancel a subscription, navigate to Actions found next to the subscription you want to cancel and then select Cancel. On the following page, you will be asked to enter a cancellation reason.
Log into your account and select Subscriptions, then click Add Product. This will open a page where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.
Promo codes do not apply to subscriptions.
Purchases made on our website can be returned for any reason up to 60 days after delivery. Bring the item and a valid receipt or packing slip into any Morphe store, or contact email@example.com to start the return process.
RETURNS & EXCHANGES
- My item arrived damaged. What should I do?
- How do I make a return?
- Help! I can’t find my return slip.
- I recently purchased an item online and now it’s discounted. Can I get the discounted price?
While we do everything we can to prevent this, sometimes an item can be damaged in transit. If you receive a damaged or defective product, you must report this within 30 days of delivery or receipt of order in person. Please contact our Morphe Care Crew at firstname.lastname@example.org and provide a photo of the damaged or defective product along with a copy of the packing slip or order number. If the product is deemed defective Morphe will replace the product at no additional charge.
Purchases made on our website can be returned for any reason up to 30 days after delivery. Bring the item and a valid receipt or packing slip into any Morphe store, or contact email@example.com to start the return process.
We got you covered. Just email firstname.lastname@example.org with your order number and we can help.
Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.
RETAIL & PARTNERS
- Where can I find Morphe stores?
- Can I sell the products on my own site?
- Who do I contact about my monthly brush subscription?
Check our Store Locator. With COVID-19, we are managing the status of our global stores following the guidance of local governments, the CDC, and WHO. Global store status is below.
- All locations are open.
- Most US Morphe stores are open. The exceptions are: our Texas locations; Arrowhead Towne Center in Arizona; and indoor mall locations in California.
- Our Alberta and Toronto locations are open.
- All Morphe stores in Australia are closed.
We want you to use what you buy, Morphe Babe. By purchasing Morphe products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
For all questions related to your monthly Morphe brush subscription, please visit https://liveglam.com/morphe-brushes.