FAQ

Contact us at: info@morphe.com 

 

ORDER STATUS

  • When will my order ship?
  • How can I find the status of my order?

With COVID-19, we are following local health mandates and taking additional precautions to help ensure the safety of our customers and employees, including reduced staffing and extra cleaning of our warehouses. This may increase the time it takes to process and ship your order—currently up to 5 business days. Additionally, we may not be able to offer expedited shipping. We appreciate your patience and understanding.

 

When your order ships, you’ll get an email with a tracking link (it can take up to 24-48 hours to update).

Check the status of a particular order and view your Order History on the Order Status tracking page under My Account. Please note that the Order History will not be updated until the product(s) have shipped.

International Orders: If you used USPS as your shipping method (shipping from the U.S. to another country via a 3rd party), remember that your order stops tracking after the package leaves the U.S. and may indicate being "delivered" at that time.



PLACING AN ORDER

  • Which payment methods do you accept?
  • What is Afterpay?
  • How do I apply a promo code?
  • Do you accept pre-paid gift cards?
  • How do I pay with a Morphe gift card?
  • Is there a pro discount for makeup artists?
  • Where is U.S. Sales Tax collected?
  • What is a hazmat product?
  • Can I cancel my order?

We accept major credit cards, PayPal, Venmo, ApplePay, and Afterpay.

Afterpay is a service that gives you the ability to make purchases on our site and pay for your order in four interest-free payments, due every two weeks. Afterpay is an option for most purchases over $35, just look for the Afterpay logo when checking out.

PLEASE NOTE: we may turn the Afterpay service off temporarily during peak traffic times in order to ensure the best possible checkout experience.

Promo codes can be applied to your order during checkout, in the Order Summary section. Codes will not apply to discounted Morphe items, some collaboration items, and non-Morphe products. Promo codes have expiration dates. If you have two valid codes you want to use, you'll need to pick a fave—you can only use one at a time.

Yes. Because we have a secure cart checkout, your billing address must be verified. This means that you need to register your Visa, Mastercard or American Express gift card online with the issuing bank including providing them your mailing address to use gift cards. Otherwise, your order may be declined even if the gift card is valid and active.

In checkout, enter your gift card number in the Order Summary section to apply the balance toward your purchase. You can pay any remaining balance with your credit card.

Currently, we do not have a pro discount for makeup artists, but we’ll let you know if that happens. The best way to stay tuned? Sign up for our mailing list.

We collect state sales tax on orders shipped to the following states: Alabama, Arizona, California, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, Virginia, Washington, and Wisconsin.

Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email.

PLEASE NOTE: during high-traffic events we may use an alternate service to calculate sales tax. If you would like to understand more about the tax you were charged, contact us.

Certain items are considered hazmat, or hazardous materials. These items include aerosols and alcohol-based products (e.g. pressurized spray cans, hairspray, nail polish remover, etc.) and are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. These items cannot be shipped to Alaska, Hawaii, Puerto Rico, or internationally from the U.S.

To serve you better, Morphe will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed.



SHIPPING

  • Do you offer free shipping?
  • Do you ship to PO Boxes?
  • Where do you ship?
  • How can I change the country I am shopping in?

Yes, we offer FREE Standard shipping for U.S. orders over $45 to the continental U.S. Free shipping is based on your order total after promotional discounts have been applied and before shipping charges, taxes, etc.

Yes, we ship to PO Boxes using the Standard shipping method. Selecting 2-Day or Next Day will delay processing and change your shipping method to Standard.

We ship to many locations outside of the U.S. Choose your shipping country from the dropdown in the site header or footer.

We do not currently ship to the following countries: Afghanistan, Belarus, Bermuda, Bonaire, Congo, Cuba, DRC, Falkland Islands (Malvinas), Ghana, India, Iran, Iraq, Kazakhstan, Kyrgyzstan, Libya, Mexico, Nigeria, North Korea, Peru, Qatar, Russia, Somalia, Saudi Arabia, Sint Eustatius and Saba, South Sudan, Sudan, Syria, United Arab Emirates, United States Minor Outlying Islands, Yemen, and Zimbabwe.

Orders placed in U.S. dollars to ship internationally must have a matching billing and shipping address. If international addresses don’t match on an order that ships from the U.S., your order may be cancelled. Contact us at info@morphe.com with any questions.

Conversion and import fees don’t apply to international orders. However, if you live outside of the US, your financial institution or country of residence may charge additional fees on top of your total, such as conversion or import taxes/customs fees. Morphe can’t credit you for these fees since they come from your financial institution or country. Please call your financial institution or customs office before placing your order to confirm what kind of charges you can expect from them.

To change your shipping country (and currency you're shopping in), just click the flag on the right corner of your screen or in the footer and select the correct country.



PRODUCT-RELATED

  • Are Morphe products cruelty-free?
  • Are Morphe products vegan-friendly?
  • Are Morphe products gluten-free?
  • How do I know if my Morphe purchase is authentic?
  • How can I find out more information about a product?
  • I have read about lawsuits in connection with certain makeup palettes. Can you provide some more information

Morphe does not condone animal testing in any way. We do not test any of our products on animals. We also do not test any of our ingredients on animals, nor do we allow our manufacturers to do so on our behalf. Instead, we choose to test drive our products on people (with their permission, of course).

A few of our most-loved vegan products include our Fluidity Foundation, Fluidity Concealer, Morphe Highlighters, Mega Matte Lipsticks, and the James Charles Artistry Palette. Some of our products do contain non-vegan ingredients and you can check the ingredient list on every product if you have any concerns. You can also search our vegan collection page.

We care about your health and safety—allergies are a serious thing. Morphe products are not specifically formulated to be gluten free. If you're wondering what's in a Morphe product, please check out the detailed ingredient list on the product page or product packaging to make sure the product will work for you. Ask your doctor if you have any concerns.

The only way to guarantee authenticity is by purchasing from official Morphe retailers: In the U.S., Morphe products are sold at Morphe.com, Ulta stores, Ulta.com, Target.com and select Target stores.

You can learn all about our killer makeup and artistry tools, including a full ingredient list, on their individual product pages. If you have any questions, ask us at info@morphe.com.

You may be referring to claims made against Morphe and other cosmetics companies in connection with the use of certain pressed pigments in makeup palettes around the eye area. Our artistry palettes contain both eyeshadows and pressed pigments. All our products are safe for their recommended usage and comply with all relevant regulations. The product packaging and product descriptions on our website inform our consumers that only the eyeshadows are recommended for use in the eye area, whereas the pressed pigments are not recommended for use around the eye area.



RETURNS & EXCHANGES

  • My item arrived damaged. What should I do?
  • How do I make a return?
  • Help! I can’t find my return slip.
  • I recently purchased an item online and now it’s discounted. Can I get the discounted price?

While we do everything we can to prevent this, sometimes an item can be damaged in transit. If you receive a damaged or defective product, you must report this within 30 days of delivery or receipt of order in person. Please contact our Morphe Care Crew at info@morphe.com and provide a photo of the damaged or defective product along with a copy of the packing slip or order number. If the product is deemed defective Morphe will replace the product at no additional charge.

Purchases made on our website can be returned for any reason up to 30 days after delivery. Contact info@morphe.com to start the return process.

We got you covered. Just email info@morphe.com with your order number and we can help.

Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.



RETAIL & PARTNERS

  • Where can I find Morphe stores?
  • Why are U.S. Morphe stores closing?
  • Is my local U.S. Morphe store closing? When?
  • Can I still buy my favorite Morphe, Morphe 2 and Jaclyn Cosmetics products?
  • Will there be any changes to return policies at U.S. Morphe stores?
  • How can I make a return after U.S. Morphe stores close?
  • Can I still use my Morphe Rewards card, gift cards or merchandise credits?
  • Will there be any changes to return policies on the Morphe website?
  • Will the order I placed through the Morphe website be delivered as scheduled?
  • Can I sell the products on my own site?

Check our Store Locator.

Morphe’s parent company, FORMA Brands, has determined that its long-term growth strategy will focus largely on global wholesale and e-commerce operations. Our brands and products will continue to be available on our brands’ online platforms, as well as at Ulta, Sephora, Target and other specialty retailers.
We expect to close all our U.S. Morphe stores by January 8, 2023. Our brands and products will continue to be available on our brands’ online platforms, as well as at Ulta, Sephora, Target and other specialty retailers.
Yes. Across our family of brands, customers can continue to shop through the brands’ online platforms and at leading specialty retailers.
Once a store closes, you will no longer be able to make a return at that location. We expect to close all our U.S. stores by January 8, 2023, and you can make returns as usual until then. If there is no longer a Morphe store in your area, please email info@morphe.com so we can help you.
Please contact customer service at info@morphe.com
Yes – you can use your Rewards card, gift cards or merchandise credits on the Morphe online platform as usual.
Morphe products will no longer be able to be returned at our U.S. Morphe stores after those stores close. Return policies at all our brands for online purchases otherwise remain the same.
All orders are continuing to be fulfilled and shipped as usual. You can continue to buy all your favorite Morphe and Morphe 2 products at Morphe.com.

We want you to use what you buy, Morphe Babe. By purchasing Morphe products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.



OTHER

  • How does the FORMA Brands announcement about a change in ownership through a court-supervised process impact Morphe?

•The same Morphe products consumers love, along with exciting new launches, will continue to be available online and in stores through the Morphe website and our retail partners.

•The steps FORMA Brands, our parent company, is taking are designed to make it an even better partner to Morphe as we continue providing consumers with inspiring beauty products.